Everyday I go to work I look for an opportunity to bless my guests. It's in my companies mission statement and its one of the main reasons I am still working at Ashley. Tonight around five I was sitting on desk one (that is the desk we sit at right before we greet a guest) and Shawna said to me these people haven't been helped and I left desk one to help them. Little did I realize it was time for some blessing! I introduced myself and began engaging my guest in conversation, sharing the mission statement and the great financing we had to offer. Through engaging my guest I discovered they were a mother and daughter and were moving soon and needed some new furniture.
As we continued to talk she revealed to me her needs and what she came in to the store to buy. I asked her what area of St. Louis she lived in and she told me Ferguson, my heart skipped a beat. She went on to tell me that she lived right where the young man was shot. Right in the middle of everything. She had tears in her eyes as she told me stories of children being maced, by police, tear gas being used and what it felt light to live in a war zone in America. She said there has always been problems between the police and the residents and this incident just lit the flame. She said she feared for her safety so she was leaving everything and starting over in a new place. I couldn't t believe that I was going to be able to help someone put their life back together. LIFE MOMENTS MATTER, this is so true. We were back in the mattress department and she and her daughter were laying on a mattress and it was a special moment because I could see that they just needed some time to just be still. So I walked away and gave them their moment. When I came back they had found their mattress. :)
She didn't want to go through any of our finance companies, she had heard of Acceptance Now and wanted to go through that company. She wanted to build back her credit and had heard that Acceptance Now would report her on time payments.She wanted to make a better life for herself and for her daughter. She shared how she works for a hotel and the General Manager is letting her stay there so she can feel safe. She said the news is just showing part of the story. She never believed anything like this could happen in her neighborhood. And she had tears in her eyes. I had to give her some big discounts to make this happen for her and I didn't even care if I made commission on this sale, I just wanted to help her start again. We found a sofa, table set, mattress and chest and the entire process from start to finish was a little over three ours. I felt so good when I was walking her to the door. I felt like what I had done today mattered, that I mattered and I felt assurance that I was right where I was supposed to be. Looking forward to more Ashley Anecdotes and feeling blessed tonight to be a blessing.
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